Organisatie
As a world leader in trendsetting travel solutions we want our products to make a positive difference in the life of every traveller.
Throughout our 110-year lifespan, we have been resolutely focused on innovation, design, and have been an industry leader in the use of new materials. We are pioneering new solutions for the decades to come helping travellers’ journey further, with ever lighter, stronger and more sustainable products.
We will ensure that our commitment to sustainability combines with our continuing thirst for innovation to create the kind of future we want to see.
'Do unto others as you would have them do unto you.'
Our founder Jesse Shwayder inscribed our ethos on a marble that was issued to employees. Over a century later, this remains our guiding principle.
This motto is reflected in 5 core values which are anchored in the heart of our company: entrepreneurialism, openness, partnership, integrity, family feeling
Our 13.600 employees are our greatest asset.
How do we stay ahead of our game?
By prioritizing the human touch.
Do you want to join the Samsonite-family? Discover our vacancies at:
Functieomschrijving
In this role, you become part of the Benelux Office Team reporting to the Office Manager.
You will be mainly responsible for providing professional assistance to the Department.
You will also build and maintain excellent relationships with the customers and end consumers, with the product and planning team, the sales force and any other internal and external parties.
The ideal candidate will:
- Answer in a clear and courteous way any queries from customers and end consumers to maximize the customer loyalty. This covers product information, availability of products, price requests, service after sales info, etc.
- Process all customer orders on an accurate and timely basis: replenishment orders, fair orders, single piece orders, pre-selling orders, etc.
- Ensure a strict follow up of deliveries in close collaboration with the sales force, the planning department and internal logistics
- Promptly resolve complaints and disputes from customers and end consumers in a courteous and efficient way and will manage credit and debit notes resulting from a price inaccuracy (missing discount), a delivery issue (missing products, differences in quantity, returns), etc.
- Provide constant support to the sales force.
- Handle SAS requests in a professional way.
- Keep the customer constantly informed of possible issues, delays, ... in the deliveries
- Maintain an up to date product knowledge
- Offer a constant outstanding customer service
- Provide general support to other projects whenever required
Profiel
Applicants should ideally:
- Be multilingual with proficiency in Dutch and French. Have also a good command of English.
- Possess excellent interpersonal and communication skills.
- Continuously pay strong attention to detail and accuracy.
- Have excellent organisational and computer skills.
- Be pro-active and show problem-solving skills.
- Show the ability to perform well under pressure in a deadline-driven environment.
- Demonstrate the ability to handle multiple projects and adapt to changing priorities.
- Demonstrate the ability to adapt to a multicultural environment.
- Be highly customer focused.
- Be a team player.
- Demonstrate high degree of flexibility.
Aanbod
Offer
Next to this challenging role in an excellent team, we also offer a very attractive compensation package, including an excellent pension scheme, a competitive group insurance, lunch vouchers and extra holidays.